Advanced Guest Services Attendant · Winter 2026/27

The opportunity

The Advanced Guest Services Attendant will support the call center agents in delivering the highest level of guest service to the resort guests. This position will also answer guest questions about resort activities, transfer calls, take guest messages. When necessary the Team Lead of Guest Services will handle escalated calls and guest issues, promptly…

The Advanced Guest Services Attendant will support the call center agents in delivering the highest level of guest service to the resort guests. This position will also answer guest questions about resort activities, transfer calls, take guest messages. When necessary the Team Lead of Guest Services will handle escalated calls and guest issues, promptly with the utmost professionalism. Responsibilities: Responsible for ongoing training and development of new and existing staff Supervise shifts- handling escalations, room-moves, team needs, and tasks assigned by manager Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department. Receive maintenance requests from guests, owners and employees and dispatch out to appropriate Property Management office and log all calls. Dispatch Keystone Emergency Services per established procedures, log all dispatches, contact additional agencies/resources as needed. Explain guest pay folios over the telephone and e-mail receipts. Complete shift duties, follow procedures to ensure completion, pass…

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